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COMPLAINTS PROCEDURE IN BRIEF
We hope you will be happy with the professional services I provide. However, if you are not satisfied, you should refer the matter either to me or to my Chambers in line with my Chambers complaints procedure. A copy of my Chambers’ complaints procedure is attached at Appendix C below.
If you are not happy with my reply or my Chambers’ reply then you can contact the Legal Ombudsman. The Legal Ombudsman is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received.
You must complain to the Ombudsman within six months of receiving a final response to your complaint from myself or from my Chambers (provided the response specifically notifies you of your right to complain to the Ombudsman and of the six month time limit). A complaint to the Ombudsman must also be made not more than six years after the act or omission complained about or not more than three years from the date when you should reasonably have known that there were grounds for complaint.
For further details about how to make a complaint to the Legal Ombudsman, including guidance about the new scheme rules that came into effect on 1 February 2013, please contact the Legal Ombudsman directly at:
Email: [email protected] .
For further information please follow the links below